TSC March Agenda
Agenda for Technology Steering Committee
Tuesday, March 10, 2009
7:15 – 8:15am
CAO – Rm 133
7:15 – 7:40 Social Networking Guidelines
7:40 – 7:50 2009-2010 Budget Priorities
7:50 – 8:10 Technology Issues
- What are they?
- Process to address them?
- Who?
- Prioritization
8:10 – 8:15
Elmbrook Technology Academy
Data review
Feb – 495 Tickets
- Response: 6.5 hours (10.5 hour business day, 10.5 hr goal) – 88.5%
- Closure Avg: 11.5 hours (10.5 hour business day, 31.5 hour goal) – 94.1%
Jan – 461 tickets
- Response: 4.25 hrs –90.5%
Closure: 10 hrs – 95.7%